In this article we will take our best guess for the future of the voice assistants, having in mind the latest innovations in that field of work and what’s next. If we take into consideration the 2020 COVID-19 pandemic, the voice assistant may change the way we complete our daily tasks. First of all, let’s briefly explain what exactly voice assistants are for those of you that do not know what we will be discussing next.
You have probably heard of Siri or Alexa, which are basically an NLP software that is designed to help people with their daily struggles by communication in natural language. In general, your voice can trigger an action such as: “Siri set an alarm for 6:30 AM”. It is easy and pretty handy. Most of our smartphones already have these virtual voice assistants, and even if your phone does not have one, you can try Google’s voice assistant online. Now, since we have a better understanding of voice assistants, we will take a look at what is ahead of us.
Did you know that recently a South Korean voice recognition startup announced the English language for Postcube? It will be the next big thing in the world of voice assistants thanks to their software which will be specializing in specific industries. This way the voice assistants will be highly accurate when it comes to complicated subjects. Fortunately, a former employee is planning to hire 20+ Artificial Intelligence (AI) experts in 2021 in order to initiate the language introduction. Once finished Postcube will enter the voice recognition market and hopefully hit a revenue of $26.8+ billion by the end of 2025. In that regard, we should also mention the impact that COVID-19 inflicted on them. For example, the automotive voice assistance field of work suffered a financial crisis as well in 2020 due to production and supply chain issues. Furthermore, the outbreak of COVID-19 brought many side difficulties such as flight cancellations, quarantine, travel restrictions and other complications.
In that regard, we should also mention the impact that COVID-19 inflicted on them. For example, the automotive voice assistance field of work suffered a financial crisis as well in 2020 due to production and supply chain issues. Furthermore, the outbreak of COVID-19 brought many side difficulties such as flight cancellations, quarantine, travel restrictions and other complications.
On the other hand, the outbreak gave the opportunity to Satisfy Labs to introduce a whole platform dedicated to the pandemic. Its purpose is answering common COVID-19 questions and also providing useful safety recommendations. It was all possible to the Artificial Intelligence (AI), combined with the voice assistant technology is the key to complete automation saving time, money, and most importantly helps people.
No one would have thought that a pandemic will revolutionize the way we communicate with technology. For example, voice assistants will be implemented in many restaurants over the world so we do not touch tablets and have any contact. We will be able to make our order without having to browse in the menu that was exposed to many other hands. Event further restaurants could be 100% hands-free in the future. With voice assistants, this is easy to design and accessible for everyone. If we take into consideration the COVID-19 circumstances this is very likely to happen. Doors will open automatically, you will be able to pay with voice only and handwashing stations will be everywhere.
Our best guess is that at the places we eat, strict measures are going to be mandatory. Every aspect will be optimized with the help of voice assistants and the ventilation and air conditioning will be exceptional. We can be sure of one thing, restaurants of the future are coming soon and everything depends on how long the COVID-19 pandemic lasts. If the current pandemic circumstances last long, some of these extreme measures may be implemented long term and change the way we eat when outside.
Another aspect of our daily routine could change rapidly in the future. The grocery stores are a place when everyone is touching everything and the contamination of COVID-19 is hard. Extreme measures may be implemented with the help of voice assistants which will help customers make purchases without touching anything. You will be able to fill your cart with different kinds of products just with your voice. There is another scenario, again depending on the future pandemic circumstances. There is a possibility of complete home shopping.
Many industries recorded an increased level of online orders and a decrease in their physical facility sales. With voice, assistance will be possible to buy daily consumables from the nearest grocery store by just calling to a voice assistant that will initiate delivery to your door. The important aspect is to handle the customers quickly, safely, and efficiently. For the first time, we have such an advantage thanks to the voice assistant, which provides us with the ability to adapt in pandemic times and take safety measures.
Contactless payment is also another helpful aspect that could be extremely beneficial. Money is a great source of diseases and sometimes an infection is inevitable. Contactless payment will be a remarkable step forward for humanity, digitalizing the money and paying by our voices only will change the way and the security of your finances and most importantly help with the battle against the COVID-19.
The future is here, regardless of if we like it or not. Virtual assistants are a powerful tool that we have against unpredicted circumstances and it is the only way of achieving good and strong social distancing. Currently, there is a development of voice interface which will revolutionize and change the way of how we communicate with technology. With voice assistants innovation, daily tasks become easier and accessible for everyone.
You would like to find out more about the possibilities of voice assistants in different industries? Here is the link.