divVoice article in the Customer Service Automation 2.0 eBook

divVoice article in the Customer Service Automation 2.0 eBook

The topic of automation in customer service or call centers has gained additional momentum this year. The corona pandemic is also acting as a catalyst. In addition to the constant pressure to reduce costs and work more efficiently, decision-makers are now increasingly faced with the demands of changing customer and communication behavior. Closing offices, branches and working from home require new technological concepts and platforms.

Among other things, this ebook will give you an insight into the future of the use and distribution of professional voice assistants. So look for our contribution in the ebook, which is now available for free download for our visitors.

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